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Insider

2020 March Insider Newsletter

2020 March Insider Newsletter

Be PROACTIVE! Tips and Information based on reports of Coronavirus (COVID-19)

(Article directed by IMEA Executive Director; Duane Richardson) The IMEA—in coordination with our industry and government partners —continues to monitor the evolving situation with regard to COVID-19. We are committed to the health and safety of our staff, membership and the public at large. Any and all actions we take as an association will be in an effort to honor this commitment. Read More...

2020 February Insider Newsletter

2020 February Insider Newsletter

Welcome to Ferdinand Municipal Electric Utility

Chris James, Town Manager and Steve Becher, Utility Superintendent take pride in their community and team, believing in the importance of communication with Community, Staff. The means of communication is extremely important in the utility industry and especially in Public Power. Ferdinand Municipal Utility exhibits the definition of being Community Powered by offering a variety of ways to be prepared for power outages, service interruptions and projects that are taking place.Read More...

2020 January Insider Newsletter

2020 January Insider Newsletter

IMEA Newly Updated Training Courses and Events!

Registrations are taking place for 2020 Workshops! Please go to: www.imea.com. Available on the workshop tab of the IMEA homepage. We look forward to your involvement and participation this year!

e-Source

2020 February Safety & Training eSource

2020 February Safety & Training eSource

Communication Issues in the Workplace

Effective communication is critical to every aspect of a successful job. Being able to work safely especially relies on effective communication between everyone involved in a work task or on a job. Effective communication includes having honest conversations. Part of having honest conversations is bringing up and discussing issues as they arise. Read More...

2020 January Safety & Training eSource

2020 January Safety & Training eSource

Site Safety: Work Zone Traffic Safety

Employees being struck by vehicles or mobile equipment lead to many work zone fatalities or injuries. Work zones need traffic controls identified by signs, cones, barrels and barriers. Drivers, employees on foot, and pedestrians must be able to see and understand the proper routes. Learn more with helpful tips and information on Site and Traffic Safety. Read More...

December Safety & Training eSource

December Safety & Training eSource

The Three Point Rule : Using Three Points of Contact

Three points of contact sounds simple, and you probably already do it most of the time. But it’s that one time you don’t that can land you in trouble. Read More...

Power Connections

Fourth Quarter 2019 Edition

Fourth Quarter 2019 Edition

Customer Satisfaction in an Outage Experience When the power goes out, a local municipal utility springs into action to find a solution. But when the outage experience ends four hours later, powers on her computer, opens Facebook and broadcasts to all her friends, "My electric company has lousy customer service." Most customers have a difficult time describing good customer service, but they can tell when they've had a bad experience. It's all about feelings. That's right. Even in the highly regulated utility industry, emotions and feelings still carry weight. When surveyed, many customers' assessment of a utility's customer service is directly tied to reliability. If the power goes out, every aspect of the business seems less favorable. But reliability is not the same as customer service. Consumers may confuse the terms, but both are independent pieces of the customer experience. Exceptional customer service is the key to improving customer satisfaction scores and attracting loyal, satisfied customers for life. Read More....

Third Quarter 2019 Edition

Third Quarter 2019 Edition

Supervision & Management Development Shifts in an organization’s mission, strategy, and leadership can feel like an earthquake for staff, which makes focusing on organizational culture a critical element of change management. Seasoned leaders describe what it takes to navigate the cultural aspects of change well. Read More....

Second Quarter 2019 Edition

Second Quarter 2019 Edition

OSHA Compliance: Where to Start if You're Not an Expert If you run a small, medium or even a large utility you’re probably not a safety specialist. But you still need to ensure the safety of your people and facilities—and you still need to follow the standards established by OSHA, which apply to almost all businesses, regardless of their size. As a non-specialist, it’s hard to know where to even begin. Under the OSHA law, employers have a responsibility to provide a safe workplace. Read more on responsibilities / practices of a key employer in the utility industry.....