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Insider

2020 January Insider Newsletter

2020 January Insider Newsletter

IMEA Newly Updated Training Courses and Events!

Registrations are taking place for 2020 Workshops! Please go to: www.imea.com. Available on the workshop tab of the IMEA homepage. We look forward to your involvement and participation this year!

December Insider Newsletter

December Insider Newsletter

Avilla Municipal Electric Utility

New projects and improvements are taking place in the Town of Avilla this 2019. A streetscape project is one of the many improvements being accomplished in downtown with a Community Crossings Matching Grant.  The total cost was $1,300,000. The project Included new storm sewers, curbs, pavement, ADA ramps to all buildings, ADA compliant sidewalks, decorative street lights and a clock near the intersection.  Read More..

November Insider Newsletter

November Insider Newsletter

Gas City Electric Utility / Breaking New Ground: A Place We Now Call Home

Gas City and Utility Manager, Dick Justice broke ground for Gas Cities New Electric Utility one year ago, November 2018. Gas City Utility Management & employees moved in to the property, June of 2019. Gas City Utility management made efforts as well as City Officials to ensure that the Utility crew were provided a firm established facility to work from and a good working environment for all involved. Read More....

e-Source

2020 January Safety & Training eSource

2020 January Safety & Training eSource

Site Safety: Work Zone Traffic Safety

Employees being struck by vehicles or mobile equipment lead to many work zone fatalities or injuries. Work zones need traffic controls identified by signs, cones, barrels and barriers. Drivers, employees on foot, and pedestrians must be able to see and understand the proper routes. Learn more with helpful tips and information on Site and Traffic Safety. Read More...

December Safety & Training eSource

December Safety & Training eSource

The Three Point Rule : Using Three Points of Contact

Three points of contact sounds simple, and you probably already do it most of the time. But it’s that one time you don’t that can land you in trouble. Read More...

November Safety & Training eSource

November Safety & Training eSource

Controlling Stress

Many of us are faced with stress everyday, but we might not know how to deal with it. It is important to learn how to handle stress because it can affect our performance and relationships in our work and home. READ MORE to find out how to identify these "stressors" and offer solutions on how to be proactive against reoccurring stress in your work and home. Read More...

Power Connections

Fourth Quarter 2019 Edition

Fourth Quarter 2019 Edition

Customer Satisfaction in an Outage Experience When the power goes out, a local municipal utility springs into action to find a solution. But when the outage experience ends four hours later, powers on her computer, opens Facebook and broadcasts to all her friends, "My electric company has lousy customer service." Most customers have a difficult time describing good customer service, but they can tell when they've had a bad experience. It's all about feelings. That's right. Even in the highly regulated utility industry, emotions and feelings still carry weight. When surveyed, many customers' assessment of a utility's customer service is directly tied to reliability. If the power goes out, every aspect of the business seems less favorable. But reliability is not the same as customer service. Consumers may confuse the terms, but both are independent pieces of the customer experience. Exceptional customer service is the key to improving customer satisfaction scores and attracting loyal, satisfied customers for life. Read More....

Third Quarter 2019 Edition

Third Quarter 2019 Edition

Supervision & Management Development Shifts in an organization’s mission, strategy, and leadership can feel like an earthquake for staff, which makes focusing on organizational culture a critical element of change management. Seasoned leaders describe what it takes to navigate the cultural aspects of change well. Read More....

Second Quarter 2019 Edition

Second Quarter 2019 Edition

OSHA Compliance: Where to Start if You're Not an Expert If you run a small, medium or even a large utility you’re probably not a safety specialist. But you still need to ensure the safety of your people and facilities—and you still need to follow the standards established by OSHA, which apply to almost all businesses, regardless of their size. As a non-specialist, it’s hard to know where to even begin. Under the OSHA law, employers have a responsibility to provide a safe workplace. Read more on responsibilities / practices of a key employer in the utility industry.....